UK Financial Access Programme (UKFAP)Our team is ready to help.
Have a question about UK Financial Access Programme (UKFAP) or your account? Our support team is glad to help. Get in touch and we will reply as soon as we can.
Before you get in touch
Many questions are already answered on the site, and checking first is usually quicker than waiting for a reply.
- Frequently asked. - costs, withdrawals, verification and minimums.
- How it works. - what happens after you register, step by step.
- Pricing - what is free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier to explain by phone | Support hours: Mon-Fri, 9:00-18:00 |
| Abuse report - /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached - identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in two minutes of conversation than in four messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing the next working day, in the order received.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to locate the account. Never send a password, full card number or one-time code - no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.